By submitting a purchase order, the User is deemed to have read and accepted these Terms of Sale.
\nThe I Tesori di Villa Sostaga branded online store is the exclusive property of “Immobiliare Maga S.r.l.” VAT no. 10200940152, registered office at Via Mincio 20\/1 \u2013 20139 Milan (MI) and operational headquarters at Via Sostaga, 19 \u2013 25084 Gargnano (BS), hereinafter referred to as the “Owner.”<\/p>\n
The sale of products through the Site (Products) constitutes a distance contract governed by Chapter I, Title III (Articles 45 et seq.) of Legislative Decree no. 206 of 6 September 2005 (Consumer Code) and by Legislative Decree no. 70 of 9 April 2003, which governs e-commerce.
\nThe General Terms and Conditions of Sale may be modified at any time. Any modifications and\/or new conditions will be effective upon their publication on the Site.
\nUsers of the website www.tesoridivillasostaga.it declare that they are of legal age according to their applicable legislation. If no such legislation exists, they must be at least 21 years of age. In any case, users who make purchases on the Site undertake to indemnify the Owner from any liability in the event that they have made purchases on the Site in violation of their national laws regarding age-related purchasing restrictions.
\nIn any case, the Owner remains free to accept or reject orders at their sole discretion.<\/p>\n
<\/p>\n
The purchase of Products on the Site is permitted only to registered users. Users guarantee that the personal information provided during the Site registration process is complete and truthful. The user agrees to indemnify the Owner from any damages, compensation obligations, or penalties in any way related to the user’s violation of the rules regarding registration on the Site or the retention of registration credentials.
\nUsers are required to immediately and unambiguously notify the Owner using the contact details provided in this document if they believe that their personal information, such as their User account, login credentials, or personal data, has been violated, unlawfully disclosed, or stolen.
\nAccounts opened via bots or other automated means are not permitted. Unless otherwise specified, each User may only create one account. Unless expressly permitted, a User’s account may not be shared with other people.
\nThe Owner reserves the right to suspend or cancel a User’s account at any time, at its sole discretion and without notice, if it deems such action inappropriate, offensive, or contrary to these Terms. Suspension or cancellation of an account does not entitle the User to any compensation, refund, or compensation. Suspension or cancellation of an account for reasons attributable to the User does not exempt the User from paying any applicable fees or prices.<\/p>\n
<\/p>\n
The purchase of Products on the Site is permitted only to registered users. The user guarantees that the personal information provided during the Site registration process is complete and truthful. The user agrees to indemnify the Owner from any damages, compensation obligations, or penalties in any way related to the user’s violation of the rules regarding Site registration or the retention of registration credentials.
\nWith regard to purchases on the Site, the following may occur: the purchase process contains one or more material errors; the Product Sheet contains incorrect information due to material errors; a Product is indicated as available but is not available during the order preparation phase. In these or similar cases, the user may request cancellation of the order or, in agreement with the Owner, obtain a different Product, subject to any adjustments to the purchase price.
\nThe images and descriptions on the Site reproduce the characteristics of the Products as faithfully as possible. Furthermore, the Product images in the Product Sheet may differ in terms of vintage and\/or size, or in relation to any accessory products. These images should therefore be considered indicative and subject to customary tolerances. For the purposes of the purchase contract, the Product description contained in the order form submitted by the user will prevail.
\nThe price of the Products may be changed by the Owner at any time, without notice (for example, due to changes in applicable regulations, the international market situation, product availability, and supplier prices), without prejudice to the price charged to the user being the one published on the Website at the time the order is placed.
\nThe Owner may offer discounts or special promotions for the purchase of Products. These discounts and promotions may be valid for a specific period of time or while stocks last. Unless otherwise specified, the duration of discounts and promotions refers to the time zone of the Owner’s headquarters.
\nAll Products contain sulfites, as the wine production process itself involves the natural presence of sulfites. However, other sulfites may be added during the wine production process.
\nUnless the Owner receives full payment for the purchase price, the User does not acquire ownership of the ordered Products.<\/p>\n
<\/p>\n
Unless otherwise indicated or clearly identifiable, all content on I Tesori di Villa Sostaga is the property of the Owner or licensed to the Owner by its licensors. The Owner retains and expressly reserves all intellectual property rights to the content.
\nUsers are not authorized to use the content in any way that is not strictly necessary or implicit for the proper use of the Service. In particular, unless otherwise indicated, Users are prohibited from copying, downloading, sharing beyond the specified limits, modifying, translating, adapting, publishing, transmitting, selling, sublicensing, transforming, transferring to third parties, or creating derivative works from the content available on I Tesori di Villa Sostaga. It is also prohibited to allow third parties to engage in such activities through your User account or device, even without your consent.
\nOnly where expressly indicated on I Tesori di Villa Sostaga, Users may download, copy, and\/or share specific available content, but only for personal, non-commercial use, and provided that the author’s attribution and any other relevant information requested by the Owner are respected.
\nAll limitations and exclusions established by copyright law remain in effect.
\nThe Owner makes every effort to ensure that the content on I Tesori di Villa Sostaga does not violate applicable laws or third-party rights; however, this cannot always be fully guaranteed. In the event of any violations, Users are encouraged to forward their complaints to customercare@tesoridivillasostaga.it
\nThrough I Tesori di Villa Sostaga, Users may access resources provided by third parties. Users acknowledge and accept that the Owner has no control over these resources and, therefore, is not responsible for their content or availability. The terms and conditions relating to third-party resources, including those regarding any granting of rights to content, are established by such third parties and governed by their terms and conditions or, in their absence, by law.<\/p>\n
<\/p>\n
The cost of taxes and duties is already included in the purchase order; therefore, no further fees are due upon receipt of the goods. Any additional costs will be expressly and separately indicated on the order form, before the user submits the order.
\nPlease note that delivery times are only approximate and are calculated from the day of shipment. The Owner is not responsible for customs clearance delays, but undertakes to minimize any inconvenience. Shipment is made within twenty-four hours of the order date.
\nThe products offered on the Site are limited in number. Therefore, due to the possibility of multiple users purchasing the same Product at the same time, it may happen that the ordered Product is no longer available after the purchase order is submitted. In any case of unavailability of the ordered Product, without prejudice to the rights granted to the user by law, and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, the user will be promptly informed by email or telephone. The user will therefore be entitled to terminate the contract, limited to the Product(s) that have become unavailable, pursuant to and for the purposes of the provisions of Article 61, paragraphs IV and V, of the Consumer Code. In the event that the user exercises the right of termination pursuant to Article 61, paragraphs IV and V, of the Consumer Code, in relation to the Product(s) that have become unavailable or in any case in which the payment of the Total Amount Due has already occurred, the Owner will refund the amount due in relation to such Product(s), without undue delay and, in any case, within a maximum of fifteen working days from the placing of the order. The refund amount will be communicated to the user via email or telephone. This amount will be credited to the same payment method used for the purchase or via any other method agreed upon between the parties.<\/p>\n
<\/p>\n
It is the user’s responsibility to verify the condition of the Product delivered\/received. Users are advised to verify the number of Products received and that the packaging is intact, undamaged, not wet, or otherwise altered, including the sealing materials. Users are also advised, in their own interest, to indicate any anomalies on the carrier’s shipping document, accepting the package with a Specific Reservation (e.g., damaged package, wet package, non-original I Tesori di Villa Sostaga branded tape). Unconditional receipt of the Products does not entitle the user to take legal action against the courier and\/or the Owner in the event of loss or damage to the Products, except for partial loss or damage not detectable at the time of delivery, provided that, in the latter case, the damage is reported as soon as it is discovered and no later than eight days after receipt. If the packaging shows obvious signs of tampering or alteration, the user is also advised to promptly notify I Tesori di Villa Sostaga Customer Service. If the order appears to have been incorrectly delivered, please contact us promptly so we can check with the courier. In any case, the provisions regarding the right of withdrawal and the legal guarantee of conformity remain applicable.
\nThe Owner is not responsible for any delivery errors caused by incomplete or inaccurate information provided by the User when completing the purchase order. If the goods are not delivered or collected at the scheduled time or within the expected timeframe, they will be returned to the Owner, who will contact the User to arrange a new delivery attempt or agree on other arrangements. Unless otherwise specified, the costs of each additional delivery attempt, starting from the second, will be borne by the User.<\/p>\n
<\/p>\n
A user who is a European Consumer has the right to withdraw from the contract concluded with the Owner, without incurring any costs other than those indicated in this article and without having to specify the reason, within fourteen calendar days (Withdrawal Period).
\nTo exercise the right of withdrawal, the user must inform the Owner of their decision to withdraw, before the expiration of the Withdrawal Period, by sending a request to customercare@tesoridivillasostaga.it, with an explicit declaration of their decision to withdraw from the contract (Withdrawal Declaration). It is recommended to keep a copy of the email sent within the established deadline to I Tesori di Villa Sostaga with the Withdrawal Declaration, as proof of the exercise of the right of withdrawal.
\nTo return the Product, after exercising the right of withdrawal as described in this article, the user must return the Product to the Owner, using a carrier of their choice and at their own expense, without undue delay and in any case within fourteen calendar days from the date on which they communicated their decision to withdraw to the Owner.
\nThe substantial integrity of the goods is an essential requirement for exercising the right of withdrawal.
\nThe Product, appropriately protected and packaged, must be sent to the following address:
\nBoutique Hotel Villa Sostaga, Via Sostaga n.19, 25084 Gargnano (BS)
\nThe direct costs of returning the Product to the Owner are borne by the user. The return of the Product to the Owner is the user’s responsibility.
\nThe user is responsible for any diminished value of the goods resulting from handling the Product other than what is necessary to identify the Product with certainty. The Product must be stored, handled, and inspected with reasonable diligence and returned intact, complete in all its parts, complete with all accessories, still attached to the Product, intact and untampered with, and free from signs of wear or dirt. Furthermore, the right of withdrawal applies to the Product in its entirety. It therefore cannot be exercised in relation to parts and\/or accessories (other than standalone Products) of the Product.
\nIf the right of withdrawal is not exercised in accordance with the applicable law, it will not result in termination of the contract and, consequently, will not entitle you to any refund. The Owner will notify the user of this, rejecting the request for withdrawal. If the Product has already been received by the Owner, it will remain at the Owner’s premises and available for collection by the user, who must collect it at his\/her own expense and under his\/her own responsibility.
\nThe right of withdrawal does not apply to contracts relating to:<\/p>\n
<\/p>\n
By placing an order on the Site, the User consents to receive the invoice, if requested, only in electronic format. The invoice may be printed and archived as the original in accordance with Ministerial Circular 45\/E, 19\/10\/2005. The invoice will be issued based on the information provided by the user, which the user declares and guarantees to be true and accurate. The user undertakes to indemnify the Owner from any damages, including penalties issued by the competent authorities, that may arise from such information being inaccurate.
\nThe Owner is not responsible for:<\/p>\n